Vivanta Stays – Standard Cancellation Policy

At Vivanat Stays, we understand that travel plans may change. Our cancellation policy is designed to offer flexibility while maintaining fairness to both guests and hosts.

  • Cancellation 14 Days or More Before Check-in 80% of the booking value will be refunded in the original mode of payment, or 100% of the booking value will be provided as a future credit note.
  • Cancellation Between 7–14 Days Before Check-in 50% of the booking value will be refunded in the original mode of payment, or 60% of the booking value will be provided as a future credit note.
  • Cancellation Within 7 Days of Check-in The booking will be non-refundable.
  • Partially Paid Bookings; If a booking has been only partially paid for, the cancellation will be considered non-refundable.
  • Please note: A cancellation fee equivalent to 20% of the booking value will be charged for all refunds processed by Vivanat Stays. This fee covers platform charges, convenience fees, and payment processing costs. Once we receive your cancellation request by email, eligible refunds will be processed within 14 working days.

FAQs

Answer:

If you wish to cancel 14 days or more before your check-in date, you will receive an 80% refund of the booking value or 100% in the form of a future credit note.

For cancellations made between 7–14 days before the check-in date, you will receive a 50% refund or 60% in the form of a future credit note.

Please note:

  • A 20% cancellation fee will apply to all refunds.

  • The standard cancellation policy does not apply during peak dates or special events.

Answer:

A Future Credit Note gives you the flexibility to use your booking value for a later stay at any Vivanat Stays property.

Key details:

  • If the new booking amount is higher than the original, the difference will be payable by the guest.

  • The validity of a credit note will be clearly mentioned on it and typically lasts for six months from the date of issue.

  • The check-in date of the new booking must fall within the validity period.

  • Credit notes cannot be combined but can be used partially across multiple bookings.

  • Credits are transferable upon written request to response@vivanatstay.co.in

  • If a booking made with a credit note is cancelled, the standard cancellation policy will apply.

  • Credit notes issued under special policies (such as COVID-19) can be used to book any Vivanat Stays property.

Answer:

By Guest:

  • Guests can request to reschedule their booking up to 14 days before check-in, subject to availability.

  • Any difference in the revised booking value will need to be paid by the guest.

  • Rescheduling is not permitted for peak dates.

By Vivanat Stays:
In rare cases where Vivanat Stays must cancel a booking, guests may choose one of the following options:

  • An alternative comparable stay,

  • A Future Credit Note (valid for six months from the date of issue), or

  • A full refund of the total amount paid.

Answer:

  • Standard check-in time is 2:00 PM, and check-out time is 11:00 AM.

  • GST is applicable on all cancellation fees.

  • Refunds exclude accommodation and cleaning charges.

  • Early check-ins and late check-outs may incur additional charges, depending on availability and discretion.

  • Bookings made via third-party platforms such as Airbnb or GoMMT will be governed by the cancellation policy of the respective platform.